Introduction

I’m a digital product specialist with over 20 years of experience in UX/UI design, service design user research and web analytics.

I started out working in arts development in Western Australia; creating exhibition media, managing websites, social media and technology infrastructure. I followed the web design and project management thread through the higher education sector, medical regulation, e-commerce and legal tech.

I’m now based in Manchester, UK working as a user-centred design consultant across a broad range of private and public-sector clients.

Skills

  • UX and vector design
  • Photography
  • User research
  • Service design
  • Front-end development
  • Writing, communication and facilitation
  • Project & product management
  • Analytics
  • Proficient in French

My toolkit

  • Design and photography: Figma, Balsamiq, Affinity Suite & DxO PhotoLab.
  • User research: Optimal Workshop, UserZoom & Notion.
  • Code: NHS & Gov.UK prototype kits, HTML5/CSS3, JavaScript & Tailwind CSS.
  • CMS: Sitecore, WordPress, Salesforce.
  • Discovery and documentation: Miro/Mural & Visio/Lucidchart (BPMN 2.0).
  • Project management: Gitlab, JIRA & LiquidPlanner.
  • Data visualisation: Google Data Studio, Power BI & Tableau.
  • Office: Microsoft 365, iWork & Google Workspace.

Courses and Certifications

2023Agile Service DesignSchool of Good Services
2023Affinity Designer / Photo / PublisherUdemy
2022Certified Usability AnalystHuman Factors International
2022HTML5 / CSS3 / BootstrapUdemy
2018Google Analytics Individual QualificationGoogle Analytics Academy
2018Advanced Google AnalyticsChartered Institute of Marketers
2016GA / Google Tag ManagerGoogle Analytics Academy
2015Project Planning and ManagementUniversity of Virginia (online)

Education and training

2024DELF B1 French diplomaInstitut Fran├žais Royaume-Uni
2007Bachelor of Arts (Communication & Cultural Studies)Curtin University 
2007Bachelor of Commerce (Public Relations)Curtin University