Product & UX Design Lead | Healthtech, Service Design, and Research Strategy
I design inclusive, data-informed tools—particularly in healthcare and public service. With over 15 years’ experience across UX, service design, and digital operations, I build intuitive products through collaborative design and research that meet real-world needs.
Outside of work, I run, cycle, and do calisthenics, and I’m currently studying French. I also freelance as a photographer and designer within Manchester’s music and queer arts scene.
Skills
- Product strategy & delivery
- UX design, UI prototyping
- Operations and governance
- User research
- Service design
- Stakeholder engagement & facilitation
- Analytics
- Photography
- French (B1)
My toolkit
- Design: Figma, Affinity Suite, Balsamiq, NHS/Gov.UK kits
- Research: Optimal Workshop, UserZoom, Notion
- Dev: HTML/CSS, JavaScript, Tailwind CSS
- CMS: WordPress, Sitecore, Salesforce
- Project & Ops: ClickUp, Jira, GitLab
- Data & Visualisation: Power BI, Tableau, Google Data Studio
- Docs & Discovery: Miro, Lucidchart, Visio
Courses and Certifications
| 2023 | Agile Service Design | School of Good Services |
| 2023 | Affinity Designer / Photo / Publisher | Udemy |
| 2022 | Certified Usability Analyst | Human Factors International |
| 2022 | HTML5 / CSS3 / Bootstrap | Udemy |
| 2018 | Google Analytics Individual Qualification | Google Analytics Academy |
| 2018 | Advanced Google Analytics | Chartered Institute of Marketers |
| 2016 | GA / Google Tag Manager | Google Analytics Academy |
| 2015 | Project Planning and Management | University of Virginia (online) |
Education and training
| 2025 (ongoing) | Level 4 Digital Product Manager (v1.0) (IFATE: v1.0) | QA.com |
| 2024 | DELF B1 French diploma | Institut Français Royaume-Uni |
| 2007 | Bachelor of Arts (Communication & Cultural Studies) | Curtin University |
| 2007 | Bachelor of Commerce (Public Relations) | Curtin University |